Terms and Conditions

(approved in accordance with the provisions of Council Regulation No 89/2012 Coll., Civil Code)

for the on-line store on: eshop.readmio.com

These Terms and Conditions (hereinafter referred to as “Terms and Conditions”) are regulated in accordance with the provisions of § 1751 par. 1 of Act no. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”), mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the seller: readmio s. r. o., with its registered office at V Údolí 175, 251 01 Březí, Říčany, Czech Republic, Company number: 09256024, VAT number: CZ09256024, entered in the Commercial Register kept at the Municipal Court in Prague under file no. C 333370 (“The Seller”) and another natural person (“The Buyer”) through the seller’s internet shop (“the website” or “e-shop”).

The terms and conditions do not apply in cases where the person who intends to purchase goods from the seller is a legal entity or a person who during ordering goods acts within the framework of their business or as part of their independent profession.

The provisions of the Terms and conditions are an integral part of the purchase contract. The Purchase contract and Terms and Conditions are drawn up in Czech, Slovak and English languages. The purchase contract can be concluded in Czech, Slovak or English.

The wording of the Terms and conditions may be amended or supplemented by the seller. This provision shall be without prejudice to rights and obligations arising during the effective period of the previous version of the Terms and Conditions.

Legal relations between the seller and the buyer not expressly regulated by these terms and conditions are governed by the relevant provisions of Act no. 89/2011 Coll., Civil Code. The legal relations between the seller and the consumer are also governed by Act no. 634/1992 Coll., on Consumer protection, as amended.

Conclusion of the purchase contract

The entire offer of goods placed in the e-shop is of an informative nature and the seller is not obliged to conclude a purchase contract for said goods. The provisions of § 1732 par. 2 of the Civil Code shall not apply.

The website contains information about the goods, including the prices of individual goods and the cost of returning the goods, if these goods, due to their nature, cannot be returned in the usual way. 

The prices of goods are stated in EUR and CZK, including value added tax. The prices of the goods remain valid as long as they are displayed in the offer of the e-shop. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions.

The website also contains information on the costs associated with the packaging and delivery of goods depending on the country of delivery. This information will be displayed to the buyer in the order form after selecting the appropriate country.

To order the goods, the buyer has to fill in the order form directly in the e-shop. The order form contains in particular information about:

–  Buyer (name, surname, billing and delivery address, e-mail address)

  • The ordered goods (the ordered goods are “put inside” by the buyer into the electronic shopping cart),
  • The method of payment of the purchase price of the goods and information on the method of delivery of the ordered goods,
  • Information on the costs associated with the delivery of the goods (hereinafter collectively referred to as “The order”).

Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order by the buyer. The buyer sends the order to the seller by clicking on the “Order with payment obligation” button. The buyer is obliged to provide correct and true data when ordering goods. The data provided in the order are considered correct by the seller. Upon receipt of the order, the seller shall immediately confirm this acceptance to the buyer in writing, by a message sent to the buyer’s e-mail address specified in the order (hereinafter referred to as the “Buyer’s e-mail”).

Before sending the order via the e-shop, the buyer is obliged to get acquainted with the valid General Terms and conditions of the seller and confirms this by clicking on the appropriate field in the order form.

The costs incurred by the buyer in the use of means of distance communication in connection with entering into the purchase contract (e.g. the cost of internet connection or the cost of telephone calls) shall be borne by the buyer himself.

The seller is not bound by any codes of conduct in relation to the buyer in accordance with § 1826 par. 1 letter e) of the Civil Code.

The contractual relationship between the seller and the buyer is established by delivery of a confirmation of receipt of the order.

Order Cancellation

The buyer has the right to cancel the submitted order until the time of dispatch of the goods, in writing via e-mail or phone. When cancelling the order, it is necessary to state the following data: the order number, the name of the buyer and the e-mail specified in the order. The seller will pay the paid purchase price or its part within 10 calendar days from the date of cancellation of the order to the bank account specified by the customer.

Price and Payment Terms

The price of the goods and any costs associated with the delivery of goods under the purchase agreement can be paid by the seller to the buyer in the following ways: 

– Cash on delivery with payment in cash or by credit card in the place specified by the buyer in the order (valid only for delivery within the Czech Republic and Slovakia);

  • Cashless payment card (via GoPay payment gateway).

During the selection of the payment by credit card, the buyer will be redirected to a third-party payment server after completing the order, where he will fill in the necessary payment details. After verifying their validity, the order will be confirmed and the purchase price will be deducted from the buyer’s account.

In the case of payment on delivery orders, when taking over the goods from the carrier, the seller reserves the right to add the fee for processing cash on delivery orders to the price of the order according to the current price list of the carrier.

Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

Any changes, including changes in prices in the E-shop are reserved. The price is valid at the time of ordering.

Any discounts on the price of the goods or gift vouchers or discount codes provided by the seller to the buyer cannot be combined with each other.

The seller will issue a tax document – invoice to the buyer. The seller is a payer of value added tax. The seller shall send the invoice to the buyer together with the goods as an attachment theroff or in electronic form to the buyer’s e-mail.

In the event that the buyer does not take over the goods previously ordered, the seller is not obliged to send to the buyer any other ordered and unpaid goods or may require payment in advance.

Transport and delivery of goods

According to the purchase contract, the seller is obliged to deliver the goods at the agreed price to the place specified by the buyer in the order and the buyer is obliged to take over the goods upon delivery and pay the purchase price for the goods. 

The seller undertakes to send the goods to the buyer as soon as possible, no later than the statutory date, i.e. within 30 days from the date of concluding the purchase contract. In the case of payment by credit card through a payment gateway, the seller shall dispatch the goods only after crediting the payment to his bank account.

Unless otherwise agreed in the purchase contract, the method of delivery of goods is determined by the seller.

In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, or the costs associated with a different method of delivery. 

When taking over the goods from the carrier, the buyer is obliged to check the integrity of the package of the shipment and in case of any defects he shall immediately notify the carrier. In the event of a breach of the packaging indicating unauthorized entry into the consignment, the buyeris not obligated to take over the consignment from the carrier. This does not affect the buyer’s rights from liability for defects in the goods and other rights of the buyer arising from generally binding legal regulations.

Returns and complaints

The rights and obligations of the contracting parties with regard to the rights arising from incorrect performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended by later regulations).

The seller shall be responsible for ensuring that the goods are free from defects at the time of their receipt. The seller shall be responsible in particular for ensuring that at the time when the buyer takes over the goods:

  • The goods have the characteristics agreed by the parties and, if no such agreement has been reached, they have the characteristics described by the seller or the manufacturer or as expected by the buyer with regard to the nature of the goods, or on the basis of advertising carried out by the seller,
  • The goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,
  • The goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model, 
  • The goods are in the appropriate quantity, dimensions or weight, 
  • The goods comply with the requirements of legal regulations.

In the event that a defect appears within six months of receipt of the goods, it is considered that the goods were defective at the time of receipt.

The seller has obligations ensuing out of incorrect performance at least to the extent and scope of obligations of the manufacturer in terms of performance. The buyer is otherwise entitled to exercise the right ensuing out of a defect that occurs in the consumer goods, within 24 months of receipt. If the period during which the goods can be used is indicated on the goods sold, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations, the provisions on the guarantee based upon quality shall apply. As a guarantee of quality, the seller declares that the goods are fit for normal use for a certain period of time or that they will retain their usual properties. If the buyer’s complaint was justified, the period for exercising the rights ensuing from the faulty performance and the warranty period do not expire during the entire period when the buyer cannot use the faulty goods. 

The provisions referred to in the preceding paragraph shall not apply to goods sold at a lower price due to defects based on which the price has been reduced, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear of the goods upon the time of receipt of if this results from the nature of the goods.

The buyer does not have any rights out of incorrect performance, if the buyer knew before taking over the goods that the goods have a defect, or if the buyer caused the defect himself.

The rights from the liability for defects of the goods shall be applied at the seller. However, if the confirmation issued by the seller regarding the scope of rights from liability for defects (in accordance with the provisions of § 2166 of the Civil Code) state that there is another person designated to carry out the repair who is closer to the place of the seller or to the place of the buyer, the buyer shall exercise the right to repair at the person/entity designated to carry out the repair. Except in cases where another person/entity is designated to carry out the repair according to the preceding sentence, the seller is obliged to accept the complaint in any establishment where the complaint can be accepted with regard to the range of products or services provided, or at the registered office or place of business. The seller is obliged to issue a written confirmation to the buyer containing the time when the buyer exercised the right, what is the content of the complaint and what method of handling the complaint the buyer requires; and a confirmation of the date and manner of handling the complaint, including a confirmation of the repair and its duration, or a written justification for rejecting the complaint. This obligation also applies to other persons designated by the seller to carry out the repair.

In the event of a defect in the goods, it is necessary to file a complaint immediately with the seller at the e-mail address: eshop@readmio.comThe buyer shall send the claimed goods together with a photocopy of the tax document by post (not by cash on delivery) to the following address: readmio s. r. o., V Údolí 175, 251 01 Březí, Říčany, Czech Republic.

The buyer shall notify the seller of which right he has chosen to apply when notifying the complaint or without undue delay after the notification of the complaint. The buyer may not change the chosen option without the consent of the seller; this does not apply if the buyer has requested the repair of a defect which proves to be irreparable.

Rights and responsibilities of contracting parties

The buyer acquires ownership of the purchased goods by taking possession of the goods.

The handling of consumer complaints is provided by the seller via the following e-mail address: eshop@readmio.com. The seller will send information about the handling of the buyer’s complaint to the buyer’s e-mail address.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number 00020869, internet address: https://adr.coi.cz/cs, is the responsible body for the out-of-court settlement of consumer disputes arising from the purchase contract: The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under a purchase agreement.

European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point under Regulation (EU) No 524/2003 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution as amended by Regulation (EC) no. 2006/2004 and Directive 2009/22/EC (Online Consumer Dispute Resolution Regulation).

The seller is entitled to sell goods on the basis of a trade license. Trade licensing is performed within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act no. 634/1992 Coll., On consumer protection, as amended.

Personal Data Protection

The obligation

n to provide information to the buyer in accordance with Article 13 Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR Regulation) on the processing of buyer’s personal data of the purchase contract, for the purposes of negotiating the purchase contract and for the purposes of fulfilling the public law obligations of the seller, the seller shall perform by means of a special document.

Storage of Cookies

The buyer agrees to impose the so-called cookies on his/her computer. In the event that it is possible to make a purchase on the website and fulfil the seller’s obligations under the purchase contract without imposing cookies to the buyer’s computer, the buyer may revoke his/her consent according to the previous sentence.

Final Provisions

If the relation established by the purchase contract contains an international (foreign) element, then the parties have agreed that the relationship is governed by Czech law. The choice of law under the previous sentence does not deprive the buyer, who is the consumer, of the protection afforded to him by the provisions of the law, which cannot be derogated from by contract, and which would otherwise apply under the provisions of Art. 6 par. 1 of Regulation of the European Parliament and of the Council (EC) no. 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I).

In the event that any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provisions shall be replaced by provisions whose meaning is as close as possible to the invalid provisions. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. 

The language of communication between the seller and the buyer is Czech or Slovak.

The purchase contract, including the business conditions, is archived by the seller in electronic form and is not accessible.

In Prague, on 28.1.2021

Contact information of the seller: 

E-mail: eshop@readmio.com

Tel. nr.: +421 917 713 372